Villa Tortorelli
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Todas las habitaciones de Villa Tortorelli están decoradas con frescos y muebles antiguos de los siglos XIX y XVIII. También existe la posibilidad de reservar toda la villa para uso exclusivo, ¡consúltenos!
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Hotels.comExcellent4.53137 reviews
4.5Excellent3137 reviewsPosted on Tripadvisor
Malin S27 September 2026Verified
Viktor Y Viktoria Great experience, great and super friendly professional staff. Cozy atmosphere. The only thing missing was a fridge or a bar or something by the pool :) /Viktoria & ViktorPosted on Tripadvisor
Gurpreet K22 September 2026Verified
Lovely b&b This place is a lovely place to stay. It offers true peace and quiet from the hustle and bustle of Florence. Staff are lovely, breakfast was decent and every is clean and tidy. Location: The location was perfect for us as we wanted a more quiet neighbourhood. It’s about a 10 minute walk from Duomo though, and most of the main attractions are further so expect walks of up to half an hour (especially with the slow, heavy foot traffic of tourists). Check in and access: Check in and getting into the hotel and the room is fairly complicated. We got sent long instructions on how to get in, which we were luckily able to understand but we bumped into other new guests during our stay who we had to help. On top of having to use multiple access codes, we were given 4 keys for access too. It was not easy but we got the hang of it. The room: The room is decent. The bed is huge and there is plenty of storage if you want to properly pack. The bathroom was a good size - it showed some signs of wear but honestly a clean bathroom and a very lovely shower. The air conditioning was adequate for our time of year. With highs of 32, the aircon still kept us cool but the unit itself is by the window so when you close the curtains, the unit is covered. This wasn’t an issue for us, the room was still cool and we understand there are some restrictions due to the historic status of the area. There is a big TV in the room which we also appreciated after a long day of walking! Swimming pool: The swimming pool was lovely and this is definitely a luxury in a place like Florence. Being able to have a cool dip after a long day of walking was fabulous. Breakfast: Breakfast was continental style and relatively basic but there are lots of sweet pastries and these are delicious. Coffee choice is via a machine - it was fine for what we needed but if you’re a coffee snob, you may struggle. The experience: The hotel operates more like a B&B, which, in my opinion, is not clear from their listings on booking.com. You won’t see many staff, you are expected to make your own coffees and the cleaning of rooms is something you have to ask for. This wasn’t really a problem for us, but if you’re looking for a hotel that pampers you, this isn’t the place for you. That being said, when staff are around, they are all very lovely and helpful. Overall, we enjoyed our stay here and would use the hotel again!Posted on Google
Juliette Brown19 September 2026Trustindex verifies that the original source of the review is Google.
My boyfriend & I stayed here for our two day trip in Florence. We were greeted with such kindness from our host. The place was about a 10 minute walk to everything, which was perfect. It kept the place quiet at night & felt like an absolute oasis with the pool. We got to hop in a few times in the morning & afternoon after a long day of walking around the districts. Would absolutely come back & cannot thank them enough for the hospitality!Posted on Google
Yuliia Tymchyshyn19 September 2026Trustindex verifies that the original source of the review is Google.
Extremely disappointing experience. Unfair accusations and terrible customer service. We stayed at Villa Tortorelli in Florence. The room was nice, the location was great, right in the city center, and it was very convenient for exploring Florence. At first, the staff also seemed friendly. Unfortunately, our experience at check-out completely ruined our stay. When we first entered our room, there was only ONE set of keys on the table. However, when we were checking out, a staff member stopped us and asked where the second set was. We explained that we had never received it, but the staff insisted that they had personally checked the room before our arrival and that both sets of keys had definitely been there. They demanded that we pay €30 for the missing keys! We explained that if we had actually lost the keys, we would have had no problem paying for them. But we were absolutely certain that we had only received one set. We checked EVERYTHING: our luggage, our car, every pocket, the room, and even the rubbish bin. Despite this, the staff continued insisting that we were responsible. They even called the previous guest, who initially confirmed that she had left both sets of keys in the room. We wasted almost an entire HOUR trying to prove that we had not taken something we had never received. We had an event to attend in Bologna, and because of this completely unnecessary situation, we were late. And then, after almost an hour of arguing, the previous guest called back and admitted that she had found the missing keys IN HER OWN BAG! So, after all the accusations, searches, and demands for €30, it turned out that we had been telling the truth the entire time. What makes this situation even worse is that the staff repeatedly claimed they had personally checked the room and confirmed that both sets of keys were there before our arrival. How could they have checked this if the missing keys were actually in the previous guest’s bag? They either never checked the room properly or deliberately gave us false information to make us accept responsibility for their mistake. Both possibilities are completely unacceptable. And what would have happened if the previous guest had never called back? Would we have been forced to pay €30 for something we had never received? This was not just a misunderstanding about missing keys. It was an extremely unprofessional way to treat guests. Instead of considering that they might have made a mistake, the staff insisted that we were responsible and wasted an hour of our time. A nice room and a great location mean very little when guests are treated this way. We left feeling extremely angry and disappointed. What should have been a simple check-out turned into an exhausting argument that made us late for our event. Unfortunately, this experience completely ruined our impression of Villa Tortorelli. I would not recommend staying somewhere that treats its guests this way and refuses to take responsibility for its own mistakes.Posted on Booking
Joanne5 September 2026Verified
☺Airconditioned rooms and pool after hot day ☹I had scheduled the washing of our clothes on this stop of the trip. The laundry facilities were not open. When I asked they said locked only open until 3pm. Times open and closed would have been nice knowing prior - we couldn't do our washing which was disappointing.Posted on Booking
Claira3 September 2026Lovely area with great facilities, would stay again! ☺The pool, the privacy and feeling of safety ☹It was cold in the room, with only a sheet providedPosted on Booking
Suzanne28 August 2026☺Location was good, walking distance from the centre of Florence. Staff were helpful and polite. The swimming pool was lovely and the roof terrace. ☹The bathroom needed an update.Posted on Booking
Anne28 August 2026Verified
☺The staff are really accommodating and make sure you are happy with the service they provide. The room and facilities are clean. Tucked in the quiet area of Florence - a perfect escape in the late afternoon after strolling the tourist spots.Posted on Agoda
Suzanne28 August 2026Verified
Very good Pros: Location was good, walking distance from the centre of Florence. Staff were helpful and polite. The swimming pool was lovely and the roof terrace. Cons: The bathroom needed an update.Posted on Booking
Bettina25 August 2026Verified
Overall ☺Pool ☹Check in processPosted on AgodaBettina25 August 2026Verified
Overall Pros: Pool Cons: Check in processPosted on Google
steven Oost24 August 2026Absolutely unacceptable. Wrong room, misleading photos, followed by a compensation offer that suddenly meant something completely different. This was without a doubt one of the worst hotel experiences we have ever had. My girlfriend is pregnant, which is exactly why we deliberately chose to stay in a hotel rather than another type of accommodation. With the heat in Florence, we wanted some certainty: a comfortable, cool room where she could properly rest. We chose Villa Tortorelli specifically based on the photos of the Deluxe Suite. What we received upon arrival looked nothing like what had been advertised. Instead of the beautiful, spacious Deluxe Suite shown in the photos, we were put in a small, extremely hot attic room with low, sloping ceilings. The bathroom was underneath a glass roof and became so unbearably hot that taking a normal shower was barely possible. For my pregnant girlfriend, this was absolutely awful. And the hotel knew that she was pregnant. Only after we complained did it become clear that we had not been given the correct room. According to the hotel, nothing could be done that first night. We simply had to stay in that room and could only move to the correct room the following day. That alone would have been enough reason for a very negative review. But the way the compensation was handled afterwards made the whole experience even worse. The hotel offered us, in writing, a €50 refund AND, in addition, free parking for our stay. This was not something we invented or demanded afterwards. It was the hotel’s own proposed solution. We accepted this and considered the matter resolved. We then received the €50 refund, but nothing regarding the free parking. When we asked about it, the story suddenly changed: we were told that the €50 actually represented the value of the free parking. That was already strange, because their original message literally stated that we would receive a €50 refund and, in addition, free parking. When we pointed this out, we were told that there had been a misunderstanding and that the original message had been poorly worded. But then came the most astonishing part: the hotel subsequently confirmed in writing that parking had already been included in the original price of our reservation. Read that again. First, we were offered a €50 refund plus free parking as compensation. Then we were told that the €50 was actually meant to represent the free parking. And finally, the hotel admitted that parking had already been included in the price of our reservation in the first place. How can something that was already included in the price be presented afterwards as compensation for everything that went wrong? Throughout our stay, we were extremely understanding. Mistakes happen. Giving a guest the wrong room can happen. But then acknowledge the mistake and resolve it properly. What we find unacceptable is offering a clear form of compensation and then, when we ask about it, giving us different explanations, with the final explanation directly contradicting the previous one. At this point, it is not even about a few euros anymore. It is about how you treat your guests. We deliberately chose this hotel because my girlfriend is pregnant. We spent the first night in an extremely hot attic room that looked nothing like the room we had booked, could barely use the bathroom comfortably, had to chase the hotel ourselves for a solution, and were then dragged into this ridiculous discussion about compensation that the hotel itself had offered. If the hotel had simply said from the beginning, “We are sorry, we made a mistake and €50 is the compensation we can offer,” we probably would have understood. Instead, the way this unfolded left us with the strong impression that a different explanation was given every time we referred back to what had previously been promised in writing. For us, trust is at least as important as a beautiful hotel room. That trust has completely disappeared. We absolutely cannot recommend Villa Tortorelli.Posted on Tripadvisor
Steven O24 August 2026Misleading photos and unacceptable treatment Absolutely unacceptable. Wrong room, misleading photos, followed by a compensation offer that suddenly meant something completely different. This was without a doubt one of the worst hotel experiences we have ever had. My girlfriend is pregnant, which is exactly why we deliberately chose to stay in a hotel rather than another type of accommodation. With the heat in Florence, we wanted some certainty: a comfortable, cool room where she could properly rest. We chose Villa Tortorelli specifically based on the photos of the Deluxe Suite. What we received upon arrival looked nothing like what had been advertised. Instead of the beautiful, spacious Deluxe Suite shown in the photos, we were put in a small, extremely hot attic room with low, sloping ceilings. The bathroom was underneath a glass roof and became so unbearably hot that taking a normal shower was barely possible. For my pregnant girlfriend, this was absolutely awful. And the hotel knew that she was pregnant. Only after we complained did it become clear that we had not been given the correct room. According to the hotel, nothing could be done that first night. We simply had to stay in that room and could only move to the correct room the following day. That alone would have been enough reason for a very negative review. But the way the compensation was handled afterwards made the whole experience even worse. The hotel offered us, in writing, a €50 refund AND, in addition, free parking for our stay. This was not something we invented or demanded afterwards. It was the hotel’s own proposed solution. We accepted this and considered the matter resolved. We then received the €50 refund, but nothing regarding the free parking. When we asked about it, the story suddenly changed: we were told that the €50 actually represented the value of the free parking. That was already strange, because their original message literally stated that we would receive a €50 refund and, in addition, free parking. When we pointed this out, we were told that there had been a misunderstanding and that the original message had been poorly worded. But then came the most astonishing part: the hotel subsequently confirmed in writing that parking had already been included in the original price of our reservation. Read that again. First, we were offered a €50 refund plus free parking as compensation. Then we were told that the €50 was actually meant to represent the free parking. And finally, the hotel admitted that parking had already been included in the price of our reservation in the first place. How can something that was already included in the price be presented afterwards as compensation for everything that went wrong? Throughout our stay, we were extremely understanding. Mistakes happen. Giving a guest the wrong room can happen. But then acknowledge the mistake and resolve it properly. What we find unacceptable is offering a clear form of compensation and then, when we ask about it, giving us different explanations, with the final explanation directly contradicting the previous one. At this point, it is not even about a few euros anymore. It is about how you treat your guests. We deliberately chose this hotel because my girlfriend is pregnant. We spent the first night in an extremely hot attic room that looked nothing like the room we had booked, could barely use the bathroom comfortably, had to chase the hotel ourselves for a solution, and were then dragged into this ridiculous discussion about compensation that the hotel itself had offered. If the hotel had simply said from the beginning, “We are sorry, we made a mistake and €50 is the compensation we can offer,” we probably would have understood. Instead, the way this unfolded left us with the strong impression that a different explanation was given every time we referred back to what had previously been promised in writing. For us, trust is at least as important as a beautiful hotel room. That trust has completely disappeared. We absolutely cannot recommend Villa Tortorelli.Posted on Booking
Jonathan20 August 2026☺The location was perfect and the staff were incredibly helpful. The swimming pool made a big difference in summer and we enjoyed the space and our private terrace.Posted on Booking
Tony17 August 2026The hard working staff on site are friendly and helpful, the pool is lovely and clean and the location was good. We did ☺Location was great and staff at the property were friendly and helpful ☹We booked a room with a terrace that online looked bright and fresh. On arrival I was disappointed to find the room (#2) lacked natural light and was very, very dark. During the day we had to use the room lights which were over -bright and harsh and as a result of this the room did not feel warm or inviting at all. The terrace and bathroom were very tired and overall so were the parts of the property we saw - for the price - the room was disappointing. I did request a room move and understandably in high season this could not be arranged - so 3 days felt a long time in a room we did not like or feel comfortable in at all.Posted on Airbnb
Nicolette17 August 2026Verified
Although very detailed instructions to get in (with pictures) it was still pretty confusing and there was a bowl of multiple keys to use. Little farther from the main town but still easily walkablePosted on Booking
Susan16 August 2026We had an amazing stay, the staff are so helpful & friendly ☺Beautiful decorated property, pool was a added bonus. The photos do not give this property justice ☹NothingPosted on Tripadvisor
paul m14 August 20264 night stay in Florence Great stay, good location just 10/15 minute walk from centre. Lovely pool. Washing facilities available also. Best part of the stay was the staff Kathy and flor, these 2 women were amazing! So helpful and so friendly!Posted on Booking
William14 August 2026Very nice stay. ☺Loved the pool and room was very nice. Very friendly staff.Posted on Agoda
William14 August 2026Very nice stay. Pros: Loved the pool and room was very nice. Very friendly staff.Posted on Hotels.com
Katrine Wejnrik Dam12 August 2026Verified
Liked: cleanliness, staff & service, amenities, property conditions & facilitiesPosted on Booking
Caroline28 July 2026☺A pool in the middle of the city was a very welcomed bonus! Staff were very helpful and friendly. ☹It was all lovelyPosted on AgodaMaria24 July 2026Beautiful Villa Pros: Loved the swimming pool. Rooms were beautiful. Breakfast was perfect.Location is great. A 15 minute walk to the city center. We will be back.Posted on Hotels.com
Raul9 July 2026Verified
The staff was excellent and very friendly. Breakfast was great with lots of choices, and the room was nice and large. The pool was a great spot and rare to find in other places in this area Only con is that the check in instructions can be difficult to find/follow, and there is no staff present after 3pm so it’s all self service. | Liked: cleanliness, staff & service, amenities, property conditions & facilitiesPosted on Agoda
roshan8 July 2026Great location Plenty of room and relaxing Pros: Everything was great. Great communication. Pool helped in the middle of a heat wave. Easy to walk to places and great all around location. Nice to be near the city but not crowded or overwhelming. Cons: Nothing, could have stayed longerPosted on Google
Joze Maucec30 June 2026Nice place with a great host that is helpfull over WhatsApp. Location inside ztl that the host gives access to, so you can park at his villa. Great for discovering firenzePosted on Agoda
Mary23 June 2026Comfortable, clean, well run hotel. Pros: Air conditioned rooms, rooftop covered terrace, outdoor pool, hearty breakfast, staff who go above and beyond, walking distance to main sites. Cons: Nothing not to like.Posted on Hotels.com
Winnie18 June 2026Staff was helpful and friendly. We will definitely come back and stay here again. | Liked: cleanliness, staff & service, amenities, property conditions & facilitiesPosted on AgodaAmy9 June 2026The staff was amazing and the rooms were clean and comfortable Pros: Two of the three rooms were right next to each other, with an outer door, a small vestibule, and doors to each of the rooms. This worked out well as we could put the baby to sleep in one room and sit together and talk in the other. While, the third room was a little bit farther down the hall, it still worked out perfectly Cons: Not a fan of all the technical stuff that had to be done in order to check in. There is a code to do everything and while I understand, it’s necessary for security, with three rooms, a door code, occurred to get into the courtyard, a code to get to the pool, a code to get into our luggage storage, it is quite cumbersome and confusingPosted on Hotels.comGemma6 June 2026Lovely swimming pool and great location. The room was big and the staff were really friendly. They organised a late check out for us which was great. Excellent parking in the centre of Florence. Although the pool is lovely, there are no amenities such as bar or restaurant. The shower was really low, my husband just about fit! Overall a nice stay. | Liked: cleanliness, staff & service, amenities, property conditions & facilitiesPosted on Hotels.comMaya5 June 2026The staff was very helpful, kind and accommodating when available! We arrived around 6pm to check in and no staff was present, which made the process a little complicated - it would have been easier if we were just sent one link/document with all relevant information related to our stay, including information on how to lock the door. In terms of the room, the toilet seat was quite loose, and the soaps provided were tiny (and only shampoo was provided, no conditioner). Other than that, great location and lovely pool area. Breakfast was good as well! | Liked: hygiëne en personeel en servicePosted on Google
El Jefe2 June 2026Hotel was pretty good. Clean. Good location. A little difficult preregistration process and tough to get in contact with a live person. Not a great area for a car as it is in a ZTL zone.Posted on Airbnb
Jarod21 May 2026Verified
Nice stay! Good location and had nice amenities like laundry.Posted on Tripadvisor
kepiblue14 May 2026They made me feel like family! I could not have been happier with my stay! I found the instructions simple in turns of checking in and the staff- Amazing! Alice, Kathrine and Flor made my stay incredible. They always checked in with me and treated me like a family member who came to visit. I stayed two weeks and loved every minute of it!!!!!Posted on Google
Emmanuel Nataf10 May 2026I had a great stay at Villa Tortorelli. In particular, Alice was lovely and made me forget about the chaotic checkin instructions (they really need to work on those!). The villa is perfectly located: slightly outside of the hyper-crowded areas and as a result very quiet at night. Breakfast had a good mix of sweet and savory.Posted on Airbnb
Rebecca7 May 2026Lovely neighborhood across from a beautiful park. The rooms are lovely and the spread at breakfast was plentiful.Posted on Google
johan arnt2 May 2026We stayed at Villa Tortorelli from 21-27 march 2026 and we are extremly satisfied with our stay. The rooms, service and location was above expectations. The breakfast served was perfect and the service by the two women was a joyful start of the day, thanks to both.Posted on Google
Jan Gerdom1 May 2026We loved our accommodations at Villa Tortorelli. Information for check in was detailed and complete but still a bit tricky. Once we figured out we were nestled within a beautiful building behind a majestic wood door, it all made sense! The staff were incredibly kind and helpful. Having an elevator and king sized sleeping accommodation were on our “must have” list and this was perfect. The location was great for us and Florence is wonderfully walkable. Breakfast was delicious and beautifully presented. We did not use the pool but it was beautiful and would be refreshing on hot days. Finally, the view from the terrace included the Duomo - beautiful!+5Posted on Google
maya schory18 April 2026The place was amazing and especially the pool. We definitely will come back.+3Posted on Google
sara cetinja16 April 2026The villa is situated in the heart of the historical centre of Florence, but there is no noise coming from the street and the area is very peaceful. The interior design is very meticulously curated and everything is clean both inside and outside the villa. The breakfast was of great quality with fresh ingredients, especially the artisan bakery products. The staff are very kind and helpful, and the overall atmosphere of the place is cosy and inviting. I would definitely recommend this place to anyone wishing to stay in Florence.+5Posted on Tripadvisor
Ruth61331 March 2026A lovely Shabbat in Hotel Room We appreciated the security of the electronic keypad to enter the alleyway/driveway to the building plus the mid-driveway electronic keypad. The electronic keypad to enter the building and the keypad to enter the room. It was a lovely Shabbos spent in the beautiful room. Thank you! Thank you! Thank you!Posted on AgodaJulie13 March 2026Exceptional Pros: Good communication, quite area, clean facility and comfortable beds. Super sweet host. Cons: Nothing)Posted on Airbnb
Sally-Ann12 March 2026This was a great location, opposite beautiful green space. We had a slight issue when arriving but this was sorted and we moved to room 4 very quickly. Room 2 also looked beautiful. Breakfast was basic so we skipped it to eat out. Staff were very friendly and helpful, especially Catherine ❤️. Great comfy bed, beautiful bathroom. Pool looked great but was closed until April . Great to visit in the summer with access to pool.We had the best few days in Florence. Great birthday 🎂Posted on Airbnb
Valentina7 March 2026What a beautiful stay! Thank you again! Would very much recommend this place, great location, everywhere is a walkable distance. The host was so kind as well as the other staff. 10/10 from me⭐️Posted on Airbnb
Lacy24 January 2026Lovely place to stay with lots around the area. The service was great and friendly with easy check-in/check out. Highly recommend.Posted on Airbnb
Lucy21 January 2026The room was wonderful and the two ladies who did the breakfast were incredibly kind and friendly :)Posted on Airbnb
Eli12 January 2026I had a wonderful stay. Everything was comfortable and clean. Location was central but calm. Staff were more than friendly and helpful. Would come back!Posted on AgodaValerii30 December 2025Very good Pros: Location is close to a bus stop, and not far from the main city center locations. Room was clean, cozy and quite spacious for two, and the bathrooms was great. Cons: Not enough electric plugs in the room. Breakfast was very simple and same every day.)Posted on Airbnb
Shrsye27 December 2025Inside a beautiful villa, spacious room with private bathroom. Great breakfast and nice staff!Posted on Tripadvisor
NorthStar503468187624 December 2025very good Stayed 2 days, self checkin a little tricky but not that difficult. Staff are so attentive and helpful. Good breakfast, free coffee anytime at lounge on the Ground floor. All in all, good peaceful.Posted on Airbnb
Rochana27 November 2025Good place to stayPosted on AgodaIsabella7 October 2025Exceptional Pros: Relaxing and accommodating!Posted on Tripadvisor
Joanne G23 September 2025Lovely villa with pool in Florence city centre Excellent accommodation for 4 nights, lovely room, lovely staff, refreshing pool much needed at the end of the day. Alice, Cathy & Flore are a credit to the villa. Nothing was too much trouble, very helpful, they made sure our stay was comfortable and enjoyable, a home from home. Easy walk to all landmarks.Posted on Tripadvisor
Victoire J20 July 202510/10 the perfect stay We stayed at the villa for three days for a romantic trip. Everything was absolutely perfect! The staff were so professional and caring. The room was great, spacious and charming. The pool facilities were very clean and enjoyable. Breakfast was also delicious, with a mixed buffet and coffee made to order. The villa is ideally situated 15m on foot from the Duomo and close to a lot of restaurants, so all visits can be done very easily. Overall it was a fantastic stay and I highly recommend this hotel.Posted on Tripadvisor
conor27 June 2025Italy at its very best I think that on balance this is a good contender for the best value for money I’ve ever encountered. Location is excellent. It’s run without the need for a full time reception but the system with codes works perfectly. Roof terrance is amazing as is the pool area. My room had heavy old world charm and breakfast by the pool excellently organised by Alice. Italy at its very best and we will be backPosted on TrustindexM Roberts30 July 2024Trustindex verifies that the original source of the review is Trustindex.
Great place to relax but close enough to the main places in Florence A really fantastic place to stay out of the hustle and bustle of Florence but only about a 10 minute walk into the centre. As mentioned by others, all the staff were friendly and helpful with advice and information. Breakfast was a feast of options each morning. Don;t let the somewhat complex instruction re getting in worry you as it soon becomes easier. The pool was a great plus. We ate at a local pizzeria Godo and got 50% off our meal via The Fork app. It cost us about 30 euros to get to the airport for an early morning flight . Highly recommended if you want a relax with your sightseeingPosted on TrustindexTina Cavalletti22 November 2021Villa Tortorelli Amazing place. Fully renovated. Peaceful atmosphere. Alice is the kindest! Highly recommended+0Posted on TrustindexXenia20 August 2021Exzellent Could'nt be nicer! Rambaldo was so helpful and everything is well orginized. The house is charming, quiet and close to the center. Next time we will go there again.
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Reserve una estancia fabulosa para usted y su grupo. Presupuestos a medida con la posibilidad de tener al personal de Villa Tortorelli a su servicio 8 horas al día con maquillaje de habitaciones y desayuno para todos.